Shoppers who frequent the popular grocery store Wegmans Food Markets should check their credit card statement after company officials confirmed that they were likely double-charged for their in-store or online purchases.
According to officials, credit card transactions were impacted for transaction processed on August 16 at all of Wegmans' more than 110 locations across the United States.
An Instacart delivery from Wegmans on a Lexington, MA front porch during the coronavirus outbreak on April 13, 2020. (Photo by Joanne Rathe/The Boston Globe via Getty Images / Getty Images)
Officials said that EBT and debit card transactions using a PIN were not affected by the costly mistake unless they were processed as credit at the customer's request.
Shoppers took to social media to share their disappointed in the grocery store chain.
"So if you shopped at Wegmans yesterday double-check your account," Jessica Figueroa wrote in a Facebook post. "According to them there was a system-wide error that caused a double charge for tons of customers. I just saw a double charge on my account."
Another users advised shoppers to, "check your bank statements."
A customer pushes a shopping cart outside a Wegmans Food Markets Inc. supermarket in Montvale, New Jersey, U.S., on Tuesday, Oct. 2, 2018. This past September Wegmans opened a new location in Pennsylvania, leaving the company two stores short of a 10 (Photographer: Gabby Jones/Bloomberg via Getty Images / Getty Images)
Wegmans noted that the issue has been identified, and they are working with processors to reverse the charges.
Customers should see the duplicate charges reversed in the upcoming days depending on their bank or issuer, a company spokesperson noted.
The reason for the error was unknown, Wegmans officials confirmed.