Spotify said it's working to resolve an outage that's preventing its app and website from properly loading on Wednesday morning.

The Swedish audio streaming and media service posted on X just before 10 a.m. ET that it's aware of the issues and that the "right team is on it and working on a fix." 

Spotify elaborated on its community website, saying that some users reported that the app wasn't loading. Others reported experiencing playback issues or even accessing the support site. Spotify said these issues are happening on mobile and desktop devices.

It said the issue is not due to a security hack.

"I can't read music, it stops at 4 or 10 seconds... the app on phone and laptop isn't working," one user posted on Spotify's community page. 

Another user posted: "Why is spotify down?? Any app that I pay for is not allowed to be down"

FOX Business reached out to Spotify for additional comments. 

By 10 a.m., more than 48,000 users had reported issues, according to DownDetector. More than half of the issues, about 61%, were stemming from the app, while 15% were from the website, according to DownDetector.