Delta Air Lines and Southwest Airlines notched highly coveted spots on J.D. Power's 2024 North America Airline Satisfaction Study.
J.D. Power reported Wednesday that domestic air passenger volume is up 9.4% year over year. The survey underscored how carriers that made big investments in staff training and efforts to improve the overall flight experience have reaped the benefits even with the influx of people and uptick in ticket costs.
"Airlines that are investing in staff training and recruitment are finding ways to overcome the negative effects of crowded gates and planes simply by being nice to their customers," Michael Taylor, J.D. Power senior managing director of travel, hospitality, retail and customer service, said.
Delta planes at Terminal C of LaGuardia Airport (LGA) in the Queens borough of New York, on April 7, 2024. (Angus Mordant/Bloomberg via Getty Images / Getty Images)
Delta earned the highest customer satisfaction rating in the first and business segments. It also notched the highest customer satisfaction ranking in the premium economy segment for the second year in a row, according to the survey.
Meanwhile, Southwest earned the highest rating in the economy/basic economy segment.
A Southwest Airlines Boeing 737 Max 8 arrives at Daniel K. Inouye International Airport on Jan. 20, 2024, in Honolulu, Hawaii. (Photo by Kevin Carter/Getty Images / Getty Images)
Here are the top airlines with the highest overall customer satisfaction index rating in each of the following categories:
Delta Air Lines
JetBlue Airways
United Airlines
Alaska Airlines
American Airlines
Delta Air Lines
Alaska Airlines
American Airlines
JetBlue Airways
WestJet
Southwest Airlines
Delta Air Lines
Allegiant Air
Alaska Airlines
JetBlue Airways