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Jun 5, 2025  |  
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Gabrielle M. Etzel, Healthcare Reporter


NextImg:People are uncomfortable with AI-led healthcare

Less than one-third of people are comfortable with their primary care doctor's appointment being led by artificial intelligence, with vast majorities of women being more skeptical than men about the new frontier of healthcare technology, according to a new survey.

Although younger people appear to be slightly more comfortable with relying on AI in healthcare than older generations, majorities of both sexes were skeptical of AI-led PCP appointments and therapy appointments, but the severity and percent of these concerns differed.

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An overwhelming 70% of women are uncomfortable with the prospect of an AI-led PCP appointment, compared to only 59% of men with the same concern.

When asked about AI-led therapy appointments, 75% of women said they would be uncomfortable, of which 50% were "not at all comfortable." Only 68% of men expressed discomfort in AI therapy, of which 38% were also strongly uncomfortable.

This gender gap may be in part because 47% of females reported seeing a doctor a few times a year — compared to 35% of males surveyed.

Several studies have confirmed that women seek both physical and mental healthcare more frequently than men, and women are more likely to be diagnosed with depression and other mental health conditions.

The survey conducted by a team of epidemiologists from Boston Children's Hospital and Harvard Medical School interviewed in May over 3,000 adults, including 357 healthcare professionals.

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Of healthcare workers, 66% say that the role of AI will increase over the next five years, but a plurality, 42%, say that the growing reliance on the technology will have equally positive and negative effects. One-third of healthcare workers say that AI will do more harm than good in the healthcare industry.

Only 14% of healthcare workers reported using AI within the categories of diagnosis, communication, and treatment.