The families of American hostages held captive by Hamas in Gaza spoke out in unity on Tuesday, calling for updates on their loved ones and remaining hopeful they will be released soon.

The 12 family members said they were grateful to President Joe Biden and his administration for the work that they have done and interest in the families, but they said words were not enough.

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"I think it's very important as American citizens to say it's not OK for American citizens to be stolen, kidnapped, or abducted," Rachel Goldberg, whose son was taken hostage, told NBC News Nightly host Lester Holt. "I feel like 'kidnapped' is not the right word. It's so much worse than that."

Goldberg's son Hersch was taken from a music festival in Israel on Oct. 7, and he was missing an arm when he was last seen by witnesses.

"We would just like to know, first of all, are these people alive?" Goldberg said. "If they are alive, are they getting any kind of medical treatment?"

More than 240 people have been taken hostage by Hamas in its war against Israel, including Americans. It is not clear how many Americans are still being held captive, but at least nine people remain missing.

The families said they also did not feel the Biden administration was putting enough pressure on Hamas to bring their loved ones back home.

"There's a huge amount of pressure on Israel to supply humanitarian support to the Gaza Strip," one man said. "We understand. Where's the pressure to get our kids back home? ... We don't feel that pressure."

"I would say that this dilemma, this impossible challenge that we all face, speaks to the context of this situation we're dealing with," another man added. "Unfortunately [it's] a murderous, savage organization, Hamas."

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The families said they were hopeful that a potential hostage exchange would be sorted soon, which could include some of their family members. The deal is just “days away,” according to a report on Monday, citing an anonymous high-ranking Israeli official, and it could include the release of up to 70 women and children. Qatar has been working with both sides to negotiate the release of hostages.

"We are united in hope, and we wake up every day hoping that this is the day that our families come home," Hanna Siegel, whose uncle was taken hostage, said.