A Boeing 787 passenger jet in India that crashed Thursday en route to London is putting the scandal-plagued company back in the spotlight.

The incident marked the first fatal crash since the plane, also known as the Dreamliner, went into service in 2009, according to the Aviation Safety Network database. Boeing shares fell about 5% when markets opened Thursday in the United States.

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“We are in contact with Air India regarding Flight 171 and stand ready to support them,” a statement from the company reads. “Our thoughts are with the passengers, crew, first responders and all affected.”

There were 242 people aboard the Thursday flight, all of whom are believed to be dead. India’s aviation regulator said the flight made a mayday call to air traffic control shortly before the crash.

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The plane was just over 11 years old and had 41,000 hours of flying time, which is considered to be a standard for a commercial aircraft. It was delivered to the airline from Boeing’s Seattle headquarters in 2014.

This crash marks another sore point for the company, which has dealt with multiple fatal crashes and scandals in the last several years.

In 2018 and 2019, the Max version of Boeing’s bestselling 737 airplane became a major liability for the company after two of the jets crashed. The crashes, one in Indonesia and another in Ethiopia, killed 346 people combined. Those crashes were due to sensor issues that were providing faulty readings and pushed the noses down, which left the pilots unable to regain control of the aircraft.

Max jets around the globe were grounded for 20 months following the crashes. Last month, the Justice Department reached a deal to allow Boeing to avoid criminal prosecution for its alleged misleading of U.S. regulators about the Max before the two crashes.

In other incidents just last year, a door plug blew out on an Alaska Airlines 737 Max after takeoff. An investigation into that incident found the plane had left a Boeing factory without the four bolts needed to hold the door plug in place.

Additionally, eight Boeing aircraft flown by United Airlines were also diverted or required emergency landings shortly after takeoff in 2024 due to mechanical problems.

In 2024, mechanics who assemble the airplanes at the company’s Washington state factories went on a nearly two-month strike. This halted two major facilities and affected Boeing’s delivery capability.

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Combined with the strike and government scrutiny over the last six years, Boeing’s deliveries also took a downturn. The company reported supplying 348 jetliners in 2024, one-third fewer than the 528 that Boeing reported for 2023.

The company has also experienced financial woes in recent years. Last year, it lost $11.8 billion, bringing its total losses since 2019 to more than $35 billion.