Travel agency Booking.com has taken action against a hotel in southern Italy and a hostel in Bosnia after the two venues refused to accept Israeli guests, apparently due to the ongoing war in the Gaza Strip, according to a Tuesday report.

It came as Spanish booking site eDreams announced that it would no longer list any Israeli guesthouses located in the West Bank.

In one incident, an Israeli woman was denied a Booking.com reservation for a hotel in Naples, while in another, a man from Israel was turned away at the front gate of a guesthouse in Bosnia, Channel 12 reported.

Anti-Israel and antisemitic incidents have spiked since the start of the war in Gaza, with critics blaming Israel for the ballooning humanitarian crisis and civilian death toll in the Palestinian coastal enclave.

According to the report, Booking said in a statement regarding the Naples case that every location advertised on its website must abide by a contract that includes “an unequivocal commitment to prevent in any way discrimination.”

When trying to book a room at the hotel, the Israeli woman was told during written communications that she cannot stay on the premises if she either did military service in the Gaza Strip or supports the Netanyahu government.

The tourist, identified only as Shir, told Channel 12 that she felt it was “serious and unacceptable discrimination against Israelis.”

Bookings said it opened a probe into the matter and confirmed it removed the hotel from its site.

Meanwhile, Ofek Levy, who visited the location in Bosnia, said that when he arrived at the front gate of the hostel, the landlord asked if he was Israeli.

When he told her he was, she slammed the gate and told him he could not enter, Channel 12 reported.

Levy said he “sat in the street and looked for another place [to stay], until I found another hostel in the area where the owner was very friendly and welcoming.”

He filed a complaint with Booking, which opened an investigation into the matter and said that while the probe is underway, it has also removed that hostel from its platform.

Booking said that not only did its staff help the stranded Israeli find an alternative place to stay, but it also covered the cost of the difference in fees.

The report did not name the hotel or hostel.

Last week, the Ynet outlet reported that one of the incidents happened at the Guest House Dada in Bosnia.

It is not the first time that Booking has removed sites from its listing after they refused to accept Israelis.

In November 2024, it removed a hotel in northern Italy because it would not accept a reservation from an Israeli couple, with the manager accusing Israeli people of being “responsible for genocide.”

And last week, Channel 12 reported that Booking had suspended a venue in Sicily, P43 Sicilian Suites, for refusing a reservation to an Israeli woman unless she denounced the actions of the country’s government.

Israel vociferously denies accusations of genocide in Gaza and says it takes care to avoid civilian casualties while targeting the Hamas terror group, which is deeply embedded in hospitals, schools, homes, and in fortified tunnels under residential areas.

Separately on Tuesday, Spanish travel company eDreams said it had withdrawn and would continue to block listings of accommodation in Israeli West Bank settlements.

The firm’s chief financial officer, David Elizaga, told Reuters that it has always had a policy of not offering services in what he termed illegal settlements in the Israeli-controlled territories, but said some listings automatically appeared on its website after owners uploaded them on platforms.

The issue came to the fore at an annual general meeting in July that attracted anti-Israel,  pro-Palestinian protests against the company after it was the only Spanish company named in the United Nations High Commissioner of Human Rights’ list, published in 2023.

Elizaga said the company activated location screenings to filter out apartments and hotels offered in the settlements.

In addition to its contact with the United Nations, eDreams has been in touch with nonprofits and local organizations to ensure it does not again appear in lists of companies that provide “services and utilities supporting the maintenance and existence of settlements.”

“The United Nations works at the speed at which it works with the resources they have,” Elizaga said, adding that in the next edition of the report, the company should not be included.

The United Nations High Commissioner for Human Rights Office was not immediately available for comment.

Online travel companies like Airbnb and Booking.com have long faced pressure from Palestinian officials, anti-Israel activists and human rights groups to end their listings there.

Airbnb announced in November 2018 that it would remove some 200 rental listings in West Bank settlements, but in 2019 reversed the decision after being sued by a dozen plaintiffs in the United States and Israel.

In 2022, it said it would caution customers booking accommodations in Israeli settlements that they were traveling to a “disputed, conflict-affected or high-risk” area that “may pose greater risks.”

Most of the international community considers the settlements, built on land Israel captured from Jordan in the 1967 Six Day War, to be a violation of international law.

The Gaza war was triggered on October 7, 2023, when the Palestinian terror group Hamas led an invasion of southern Israel that killed 1,200 people, mostly civilians, and resulted in 251 hostages taken to Gaza.

The Hamas-run Gaza health ministry says more than 62,000 people in the Strip have been killed or are presumed dead in the fighting so far, though the toll cannot be verified and does not differentiate between civilians and fighters. Israel says it has killed over 22,000 combatants in battle as of August and another 1,600 terrorists inside Israel during and immediately after the October 7 onslaught.

Israel has said it seeks to minimize civilian fatalities and stresses that Hamas uses Gaza’s civilians as human shields.

Israel’s toll in the ground offensive against Hamas in Gaza and in military operations along the border with the Strip stands at 460. The toll includes two police officers and three Defense Ministry civilian contractors.