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The Telegraph
The Telegraph
31 Mar 2024
Gwyn Wright


Holidaymakers complain of hours-long queues at Portugal’s Faro Airport

British holidaymakers have complained of hours-long queues at one of Portugal’s biggest airports.

Passengers said staff shortages and malfunctioning e-gates led to the delays at Faro Airport, which is a gateway to popular resort destinations on the Algarve.

Children were said to have left in tears and one passenger had passed out while waiting.

Yvette Hughes wrote on X: “What the hell is going on? 3 and a half hour’s queuing through security.

“My knees are swollen, someone has passed out, children are crying. Not a bit of information from anyone.”

The airline told her: “We sincerely apologise for the inconvenience caused. However, the same has been forwarded to us for a quick action.

“Kindly send us a direct message and we will update you at earliest and accordingly.”

Ms Hughes later responded by saying: “Still queuing and no reply. 4 hours.”

Parson James wrote on X: “Legitimately been in line for customs for 3 hours at Faro airport. My flight was only an hour and 40.”

Jeff Stelling said on the social media site: “Faro Airport. Not enough staff. Electronic gates that don’t work. People stuck for over 3 hours and not moving. Happy Easter.”

The delays come as those taking a Bank Holiday break closer to home were warned of disruption on Monday.

The RAC and transport analysis company Inrix said 2.01 million leisure journeys will be made by car on Easter Monday, with the lengthiest delays expected between 10am and noon.