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NYTimes
New York Times
15 Aug 2024
Sara Ruberg


NextImg:Canceling Subscriptions Could Get Easier Under New Biden Administration Rules

A set of policies proposed by the Biden administration this week could make it easier for consumers to cancel subscriptions, speak to customer service agents, get flight refunds and more.

Officials said the effort, which was announced on Monday and spans several federal agencies, would tackle the ways that different businesses “add unnecessary headaches and hassles to people’s days,” according to a White House statement.

But it was not yet clear how long it would take to implement such a sweeping set of rules.

The U.S. Chamber of Commerce, the nation’s largest business lobbying group, said the regulations would “micromanage business practices” and cost Americans more time and money.

“Businesses succeed by being responsive to customers and have a far better track record of customer service, streamlined paperwork and prompt response times than the federal government,” the group said in a statement online.

Once a rule is in place, the agency that made the rule can pursue civil penalties against companies who don’t abide.

Here’s what to know about the initiative.

Hitting ‘unsubscribe’ could be much easier.

Canceling recurring payments and subscriptions would have to be as easy as signing up for them was in the first place, if a rule proposed by the Federal Trade Commission becomes finalized.


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