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NY Post
New York Post
21 Nov 2023


NextImg:Woman accidentally tips $7K at Subway, had to fight Bank of America over charge

A Georgia woman’s routine lunch run to Subway turned into a nightmare after she left an accidental $7,000 tip on a $7 sandwich — and then had to fight her bank for a refund over the costly gaffe.

Vera Conner had ordered her usual — the No. 4 “Supreme Meats” sub, better known as an Italian with ham, salami, pepperoni and cheese on a roll — from a Subway in the Atlanta suburbs last month.

When she went to pay the the $7.54 total, Conner said she mistakenly typed in a tip for $7,105.44, according to NBC News.

“I could have gone to Italy and got the sandwich,” Conner told Channel 2.

Conner claimed that when she was typing her phone number into the checkout kiosk to obtain her Subway loyalty points, the screen glitched and turned the end of her phone number into a lofty tip, NBC reported.

“When I looked at my receipt, I was like oh my God!” she said in a separate interview with NBC.

Vera Conner claimed that she accidentally awarded the hefty tip when the Subway checkout kiosk glitched as she was typing in her phone number to receive loyalty points.
REUTERS
Bank of America, which operates Conner’s credit card, initially declined her chargeback request. She finally received the funds back on Monday — one month after the incident.
Christopher Sadowski

“I thought this number looks familiar — it was the last six numbers of my phone number. Who would leave a tip like that?”

She spent the past month desperately trying to get the charge reversed — contacting her lender, Bank of America, calling the Subway outpost in College Park and even showing up in-person to get help.

The Subway manager couldn’t offer much assistance, per NBC, and told Conner that her bank would have to process the chargeback.

“You hear all the time that you should use your credit card instead of your debit card so that these things don’t happen,” said Conner. “I’m even getting mad at the bank because I’m like how did they not think $7,000 was suspicious at Subway?” Connor told NBC.

Bank of America initially denied Conner’s refund request, she said.

“I thought it would be an easy fix … then I got the denial from the bank,” said Conner, noting that the letter didn’t even specify why the charge dispute was denied.

“That’s when I started worrying.”

Connor resubmitted her claim to Bank of America and was finally issued a “temporary credit” on Monday, according to NBC.

Vera Conner’s typical order at Subway –the No. 4 “Supreme Meats” sub, better known as an Italian — only costs $6.99, per the company website.
Subway

Conner told the outlet that this snafu has made her ditch using loyalty programs.

The Post has sought comment from Subway and Bank of America.