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NY Post
New York Post
6 Apr 2023


NextImg:Texas dad says glitch in ‘Find My iPhone’ app directs angry strangers to his home

A supposed glitch in the popular “Found My iPhone” app has been directing random strangers to the home of an unsuspecting Texas dad at all hours of the day, falsely accusing him of stealing their electronic devices.

Scott Schuster told the local news station KTRK that he’s been visited by close to a dozen irate people over the past few years, telling him that their missing phone had last pinged at his address.  

“[I] had to wake up and go answer the door and explain to them that I didn’t have their device, and people don’t tend to believe you,” the dad-of-two told the outlet.

Some of those tense encounters were captured on the homeowner’s doorbell camera.

“I lost my cell phone, and I clicked ‘Find My iPhone,’ and it says it was at this address,” one uninvited guest is heard telling Schuster.

Nearly a dozen strangers have showed up at Scott Schuster’s Richmond, Texas, home looking for their missing devices, based on data from the “Find My iPhone” app.
KTRK

Scott Schuster's home in Richmond, Texas

Schuster and his family, including two young children, have lived at this home since 2018, and every few months they would have unwelcome visitors show up.
KTRK

Schuster's doorbell camera has captured his interactions with strangers accusing him of stealing their electronic devices.

Schuster’s doorbell camera has captured his interactions with strangers accusing him of stealing their electronic devices.
KTRK

Another stranger who had shown up at the man’s home after hours even threatened to call the cops on him, as seen in a video recording.

Schuster, who is a software engineer, believes that some kind of a mistake in Apple’s app is to blame for all the confusion, and he is worried that it could put his life and the lives of his children, ages 7 and 9, at risk.

“That’s my biggest concern. Someone coming to the house potentially with a weapon,” the Texas resident explained.

One woman who showed up at night threatened to call the police on Schuster.

One woman who showed up at night threatened to call the police on Schuster.
KTRK

The dad-of-two said he's made repeated attempts to get Apple Support to resolve the problem, but in vain.

The dad-of-two said he’s made repeated attempts to get Apple Support to resolve the problem, but in vain.
KTRK

Schuster has shared his exchanges with Apple Support rebuffing his pleas for help.

Schuster has shared his exchanges with Apple Support rebuffing his pleas for help.
KTRK

Schuster has documented his repeated attempts to reach out to Apple Support to get the tech giant to address the problem, and he’s even filed a formal report with the company.

Despite all his efforts, Schuster said that nothing has been done to resolve the situation, and frustrated people keep showing up on his doorstep, demanding that he hand over their missing iPhones and AiPods

“I just want this fixed, and I think my kids will sleep more peacefully at night,” the fed-up parent said. 

The Post reached to Apple Thursday seeking comment on Schuster’s predicament, and the company’s efforts to resolve it, and was awaiting a reply.