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NY Post
New York Post
28 Aug 2023


NextImg:Nordstrom shutters flagship store in crime-riddled San Francisco

Nordstrom’s flagship store in crime-plagued San Francisco closed its doors for the last time Sunday — with much less fanfare than when it first opened on the corner of Fifth and Market streets 35 years ago.

Dozens of shoppers were seen over the weekend perusing mostly barren aisles for mementos from the formerly posh department store — which once featured a five-star spa, champagne and caviar bar and live pianist — as cops patrolled outside.

“It’s a sad day,” a shopper named Julie told ABC 7 of the store, which had spanned 312,000 square feet and occupied five floors at the San Francisco Centre mall. “It’s a wonderful store. It’s been an anchor in San Francisco.”

Another customer, Denise Alexander, added, “It’s kind of depressing, being a native of San Francisco, just seeing how downtown is going away.”

Nordstrom’s flagship store in crime-riddled San Francisco closed its doors for the final time Sunday.
David G. McIntyre for NY Post
A police vehicle is seen parked outside the Westfield Mall.
Police on Sunday patrol outside the San Francisco mall where its flagship Nordstrom’s store closed its doors for the last time.
Getty Images

Nordstrom announced in May that it was closing the store and a nearby Nordstrom Rack because of declining sales, with Jamie Nordstrom — the company’s chief stores’ officer — noting “the dynamics of the downtown San Francisco market have changed dramatically over the past several years, impacting customer foot traffic to our stores and our ability to operate successfully.”

An employee at the store told ABC 7 that the closure is “definitely partially due to crime in the area — COVID-19 had a big impact.”

Law enforcement dispatch data obtained by the San Francisco Standard shows police regularly patrolled the Westfield mall over the past year as crime spiraled out of control.

Officers logged almost 560 “passing calls,” in which cops patrol the area to demonstrate a police presence, at the shopping center during the yearlong period ending May 1, 2023.

Over that same time period, emergency dispatchers received reports of hundreds of potential crimes at the mall — including 118 petty thefts, 64 fights, 41 grand thefts and 24 burglaries.

A woman is seen strolling through the empty store.
Dozens of shoppers roamed the mainly empty aisles of the 312,000-square-foot Nordstrom’s.
Getty Images
A man is seen perusing rack of clothes next to a roped-off section of the store
Shoppers at the store on its last day called the closing “sad” and “depressing.”
Getty Images
Mannequins are stored in a corner of Nordstrom's flagship store.
The now-shuttered store once featured a five-star spa, champagne and caviar bar and live pianist.
Getty Images

Sales tax revenue for the South of Market, or SoMa, neighborhood where the mall is located has also seen a 25 percent decrease from the first quarter of 2019 to the first quarter of 2023.

San Francisco Mayor London Breed has said she is now working on changing laws and reforming taxes to bring in more businesses.

After Nordstrom’s closure announcement in May, Breed held a news conference announcing increased funding for revitalization in the area.

Earlier this month, she also announced that the city is studying the idea of turning the Westfield-run mall into a soccer stadium.

“We know we need to combat the issues around crime and public safety and affordability and transportation,” she told the San Francisco Chronicle. “But I am optimistic about the future, because what we are seeing in San Francisco is something like nothing else before.

“We have the possibility to be whatever we want to be.”

The Nordstrom at the Westfield Mall.
The Nordstrom spanned five stories of the mall, and was once its major attraction.
Getty Images

But the rampant crime is not just limited to San Francisco, as police in Los Angeleshave also reported months of violent slash-and-grab thefts.

Just recently, dozens of shoplifters wearing hoodies and masks descended on another Nordstrom store in Topanga.

Shocking surveillance video showed the robbers attack security guards with bear spray before running out of the store with luxury goods.

“Certainly, what happened in our Topanga store is disturbing to all of us,” Nordstrom said. “The safety of employees and customers is always a top priority. But the loss is a concern.”

The company reported “historical highs” in losses from shoplifting during an earnings call last week — echoing complaints recently made by other major retailers including Dick’s Sporting Goods, Ulta Beauty and Target.

“I’d say we find it unacceptable, and [it] needs to be addressed,” an executive told investors after the retailer reported an 8.3% drop in sales in the second quarter ending July 29.

“That being said, while it’s unacceptable, it is within our plans,” the Nordstrom higher-up added. “We have not seen continuing rising of shrinkage that has exceeded what we planned.”

Nordstrom finance chief Catherine Smith added, “We continue to see a cautious consumer,” noting that sales slowed at both its eponymous stores and off-price Nordstrom Rack banner during the third quarter.

The company warned delinquencies could increase gradually.

“[Delinquencies] are now above pre-pandemic levels, which could result in higher credit losses in the second half and into 2024,” Smith said.