A man in Denver, Colorado, lost US$17,000 (approx. $23,500 Canadian) after his phone call was transferred to a scammer by an operator in the customer service department of United Airlines.

He called the correct number to talk to someone at the airline, but they accidentally transferred his call to someone else.{ai:summary}A Denver man lost $17,000 after a United Airlines customer-service call was transferred to a scammer.The incident highlights social-engineering risks in airline support. #crime

Passenger loses $17K after airlines employee accidentally transfers call to a scammer

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