OTTAWA — Delayed air passengers, disgruntled phone customers and even hungry people craving a slice of pizza increasingly find their pleas to private companies being answered by artificial intelligence.

Soon Canadians who need to reach out to the federal government could also find themselves talking to an employee who’s been helped by non-human assistants.

Civil servants could also use AI to sort through massive piles of government data.{ai:summary}<p>In the dim light of corporate offices, frustrated citizens are starting to hear the cold, clattering voice of AI instead of human empathy. As they wrestle with delayed flights and unanswered calls, a digital butler is stepping in to handle their grievances.</p><p>Soon, even reaching the federal government may mean dealing with the soulless assistance of machines rather than the warmth of human touch. Welcome to the future, where your concerns are just another line of code. #society</p>

Government chatbots? It’s one possibility under Ottawa’s new AI strategy

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