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Jun 3, 2025 |
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National Post
2 Mar 2025

If you’re currently in the process of having an airline complaint resolved by the Canadian Transportation Agency (CTA), you’d best keep the final result to yourself.
Proposed changes to the Canada Transportation Act would make sharing it publicly a violation punishable by a fine.
Last year, the Canadian Transportation Act was amended such that when an order is handed down from a CTA air travel complaints resolution officer, the agency requires the carrier to make public certain details — the flight number, departure date, the nature of the delay (if applicable) and whether it provided “compensation or a refund” as dictated by their contract terms.