Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the country’s financial institutions is reluctant to say whether there will be future cuts at the agency.

Wayne Long, secretary of state responsible for the CRA is reluctant to say whether there will be future cuts at the agency.{ai:summary}Wayne Long, secretary of state for the CRA and financial institutions, called the call-centre service “completely unacceptable” and “rock bottom.”He remains reluctant to say whether there will be future cuts at the agency. #politics

CRA call centre service has hit 'rock bottom', according to federal minister

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