After 32 days on strike, Canada Post employees have been ordered back to work starting Tuesday, just in time for the holidays — but the trust between consumers and small businesses has already been damaged, says Lisa Hutcheson, a retail expert and managing partner at J.C Williams Group.

“There is still going to be a trust factor,” said Hutcheson. “Canada Post is going to have a huge backlog, and it’s hard to know whether or not they’re going to be working at optimal capacity as they return to work.”

Customers and business — particularly small business — may have lost trust already and, despite the back-to-work order, this is likely to remain an issue{ai:summary}<p>Canada Post employees will return to work after a 32-day strike, just ahead of the holiday season. However, retail expert Lisa Hutcheson warns that the strike has damaged trust between consumers and small businesses, as a backlog remains and operational capacity is uncertain. </p><p>#economy</p>

Canada Post workers are back — but trust issues remain

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