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GB News
GB News
19 Feb 2025


NextImg:Tesco customers hit by IT outage as 'technical issue' impacts online shopping

Hundreds of Tesco customers have been left unable to complete their online grocery orders due to widespread technical issues affecting the supermarket's website and app.

The problems, which began on Wednesday morning, have sparked more than 200 complaints from shoppers trying to purchase items through the retailer's digital platforms.

Customers have reported that large numbers of products, including basic items like fruit and vegetables, are being incorrectly marked as unavailable in their baskets.

Users have reported being able to add items to their baskets as normal on both the website and app.

However, when reviewing their orders before checkout, customers are finding that dozens of products are suddenly being marked as out of stock.

Man looking at phone and Tesco store

Tesco is the latest business to be impacted by an IT glitch

GETTY

The issue appears to be affecting a wide range of products, despite these items being listed as available on Tesco's platforms.

The supermarket giant has been responding to individual complaints on X, formerly Twitter, requesting customer details to investigate the problems.

Some customers have reported more than 20 items in their online shopping baskets being affected by the apparent glitch.

The problem is causing significant disruption to shopping plans, with customers discovering multiple products suddenly unavailable at the final checkout stage.

Britain's largest grocer has been actively monitoring the situation, reaching out to affected customers on social media to gather more details about individual cases.

A Tesco spokesperson said: "We're working to fix a technical issue which is affecting some of our customers' online baskets. We are really sorry for the inconvenience caused."

According to service status website Downdetector, the technical issues first emerged at around 9:30am on Wednesday morning.

The website has logged more than 200 reports of problems with Tesco's website and app since the issues began. The problems continue to affect customers attempting to complete their online grocery orders through the retailer's digital platforms.

Supermarket shopping basket

Supermarkets are being hit by IT outages

GETTY IMAGES